Frequently Asked Questions (FAQ)

Orders & Shipping

Q: Do you charge shipping costs?

A: Never! We offer free shipping on all orders within Germany, with no minimum order value.

Q: How long does delivery take?

A: Orders are processed within 1–2 business days. Standard shipping usually takes 5–8 business days after dispatch.

Q: Do you ship internationally?

A: Currently, we only ship within the United States.

Returns and Refunds

Q: What is your return policy?

A: You may return items within 30 days of delivery, provided they are unused, unwashed, and in their original condition with tags attached.

Q: How long will it take to receive my refund?

A: Once we receive your return, the refund will be processed within 10 business days via your original payment method.

Q: Do you offer exchanges?

A: We do not currently offer direct exchanges. If you need a different size or item, please return your product and place a new order.

Payments

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment secure?

A: Absolutely. All transactions are encrypted and processed securely. Your information is always safe with us.

Products

Q: How do I choose the right size?

A: Each product page has a size chart to help you find the perfect fit. Still unsure? Contact support@couturise.com and we will be happy to advise you.

Q: Do your products correspond to standard sizes?

A: Yes, our items are available in standard US sizes. For a looser fit, we recommend choosing one size larger.

Customer Support

Q: How can I contact you?

A: You can email us at support@couturise.com at any time. Our team will respond within 24 to 48 business hours.

Q: Where is Couturise based?

A: Our headquarters are located in Arizona, USA, and our fulfillment center is in Hong Kong.